Health and Safety Policy

• The Management demonstrates an active commitment towards Health and Safety all employees, partners, delegates and with all who come in contact with IRSC as part of operational requirement.

1. To provide adequate control of the health and safety risks arising from our work activities;
2. To Ensure compliance with all applicable HSE regulations
3. To consult with our employees on matters affecting their health and safety;
4. To provide and maintain safe work place;
5. To ensure safe handling and use of substances;
6. Set a proactive approach in identifying the work place hazards and to reduce the risks to acceptable level.
7. To provide information, instruction and supervision for employees;
8. To ensure all employees are competent to do their tasks, and to give them adequate training;
9. To prevent accidents and cases of work-related ill health;
10. To maintain safe and healthy working conditions;
11. To review and revise this policy as necessary at regular intervals
12. To intimate about the effectiveness of the hazard

Equality Policy

• IRSC is committed to promote a positive and supportive culture for all employees, customers and learners.

  The Company aims to ensure that no one experiences discrimination or less favorable treatment on the grounds of race, color, nationality, religion, ethnic or national origin, age or gender.

• IRSC Safety Institution will work to ensure that employees are:

1. The Company will ensure that all employees have a responsibility to treat others with dignity and respect.
2. The employees are treated in a fair manner in an environment where the Company does not accept any unethical practices.
3. The Company does not tolerate any biased view in treating the delegates, learners, clients and employees.
4. All employees are treated fairly and without discrimination during their employment, commencing with the recruitment process and have access to promotions when available based on merit.
5. Able to work in a safe environment.
6. The company will ensure that the equality policy is informed to delegates, clients, customers and employees.
7. If anyone breaches the policy, it may be taken seriously and fully investigated

8. The policy will be reviewed once in a year or as per the situations decided by the Management.

    

Disability Policy

• IRSC is committed to support and provide assistance to Disabled persons

  The Company aims to ensure that suitable care will be taken for the disabled persons. IRSC will work to ensure on the following:

1. The Institute will comply with Persons with Disability Act 1995.
2. The Institute shall initiate suitable assistive devices like reserved parking, rest rooms and other supportive devices to promote disabled persons’ learning capacities.
3. The Institute will initiate further actions to render equal opportunity for their education.
4. The Institute will educate her staff to initiate special focus and attention for the disabled persons.
5. The Institute shall ensure that the disabled person has access to education at a discounted price.
6. The institute will provide financial benefit for the lost income incase of inability to work due to temporary disability

Complaints Policy

• IRSC is committed to listen to the complaints made by the students. IRSC will work to ensure on the following:

1. Complaints based on the services offered by the company are valued and respected as a right and responsibility.
2. Complainants are listened carefully and treated with respect.
3. Complaints are treated in confidence.
4. The complaints received, will be given due attention and wherever possible the company will seek early resolution to the satisfaction of all.
5. Complaints are addressed within reasonable and clearly published timescales.
6. Complainants will be kept informed of reasons for delay and projected timescales.
7. Staff will be trained and empowered to resolve complaints at the earliest opportunity as appropriate.
8. No complainant shall suffer any bias or prejudice as a result of making a complaint.
9. There will be consistent recording of information about complaints in order to identify trends and inform improvements.

10. Any complaint about a service is logged into database and flagged for appropriate information

     

Complaints Handling Procedure

Customer complaints are important to IRSC. The complaints received from delegates normally provide solutions to improve the grey areas of the Company.

Delegates are encouraged to effectively communicate any issue or a problem, with the Administration Executive of the Company.

1. Complaints can be made by letter or email or telephone. Please send the complaints to info@irsc.in or contact +91 04652 425757.
2. The complaints received will be acknowledged with a receipt, within one working day.
3. The Admin Executive views all complaints seriously and aims to address the complaints thoroughly, promptly, and politely within three working days.
4. If the complaints are not answered to the satisfaction of the complainant, then he or she can contact the Director (Operations) who will make all efforts to provide the solutions.
5. The Centre In Charge (Operations) will make all efforts to solve the complaints internally, within one working day. If the complainant is not satisfied by the solutions offered, then the complaint will be referred to the concerned Awarding body (ex: NEBOSH or IOSH). This will be done within one working day.
6. The complaints will be followed up with the concerned Awarding body. But, the time scale will depend on the concerned Awarding body, which may depend on the nature of issue and also will be governed by the standard operating procedure/policy as stipulated by the Quality/Standards department of the concerned Awarding body.
7. As far as issues concerned outside IRSC, the decision of the concerned Awarding body is final.
8. All complaints and the corresponding correspondence will be treated in confidence. The procedures and their outcomes will be regularly reviewed
9. All complaints and the corresponding correspondence will be treated in confidence. The procedures and their outcomes will be regularly reviewed